What is the name of the management philosophy that states all employees must maintain high standards in all aspects of a company's operations?

• A. Total Quality Management (TQM)
• B. Six Sigma
• C. Kaizen
• D. Quality Assurance

Answer: (A)

Total Quality Management is a management philosophy that treats quality as everyone’s responsibility. It emphasizes that all employees—from top to bottom—should consistently meet high standards in every part of the company’s operations, with a focus on long-term customer satisfaction and ongoing improvement. This broad, organization-wide commitment sets TQM apart from other approaches: Six Sigma targets defect reduction through data-driven projects; Kaizen emphasizes continual small improvements; Quality Assurance focuses on establishing and following processes to ensure quality. The idea of everyone maintaining high standards across all areas aligns best with TQM.